Frequently Asked Questions
HOW DO 'PRE-ORDERS' WORK?
Only selected products will be available for Pre-Order seasonally. The expected delivery period will be noted in the description of the product on our E-Boutique. Please familiarise yourself with the following Pre-Order terms before completing your purchase:
At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order
Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product. Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order.
Standard return & exchange policies apply to all pre-orders.
WHERE DO WE DELIVER?We deliver world wide except New Zealand.
HOW DO DELIVERIES GET TO ME?
All Australian and International orders will be shipped via Express Australia Post.
All packages with Express Post must be signed for upon delivery so please ensure that you provide your daytime delivery address and contact number.
Please note that we are unable to re-direct orders once they have been dispatched.
WHAT ARE THE DELIVERY TIMES WITHIN AUSTRALIA
Orders received before 5pm AEST will be delivered within 2-3 working days in most cases.
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
WHAT ARE THE DELIVERY TIMES FOR INTERNATIONAL ORDERS?
International orders will be delivered within 10 business days.
CAN I TRACK THE STATUS OF MY DELIVERY ONLINE?
Once your order has been dispatched you will be provided with a Express Post tracking number for all shipments that can be traced at http://auspost.com.au/track/
WHAT ARE THE SHIPPING COSTS?
Within Australia FREE shipping on all orders OVER $150.
Within Australia $12 flat rate on all orders UNDER $150.
Rest of the World AUD $25.00.
WHAT CURRENCY IS USED ON THE SITE?
All product prices are listed in Australian Dollars.
WILL I HAVE TO PAY ANY ADDITIONAL TAXES?
All product prices listed on the site are inclusive of a goods and services tax.
Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information.